How To Authenticate Products
ISC's product authentication program, WIDCIO (When In Doubt, Check It Out) is one of the longest tenured and robust anti- counterfeiting programs currently available. We are now expanding the program to enable authentication of products protected by US ITC Exclusion Orders.
About The Program
In 1998, the ISC successfully launched the WIDCIO (When in Doubt... Check it Out) Program). This unique program allows dealers, distributors and customers an opportunity to submit questionable imaging supplies such as ribbons, inkjet cartridges, laser cartridges, toners, developers to the ISC for authentication. Since the program launch, hundreds of thousands of counterfeit imaging supplies valued in the millions of dollars have been removed from commerce and over 8% of all products submitted to the ISC have proven to be counterfeit.
To encourage the elimination of unfair competition from the market place and involve more market participants The ISC is expanding the WIDCIO program to include more forms of unfair completion.
The ISC will now authenticate the following suspicious products:
- Product thought to be counterfeit, that is presented as a new OEM branded product.
- New "compatible" "clone" products which you think are in violation of a limited or general exclusion order. Requires submission of the physical product.
- Supplies that are falsely advertised or misrepresented. These claims should be submitted through the written allegation process described below.
There are three ways to submit product(s) for authentication: physical product, photos, and written allegations. The process for each method is described below. In each method your identity as a program participant will remain confidential and will not be revealed to the OEM.
Physical Product Submission
Please mail the product along with your contact information to:
Imaging Supplies Coalition
1435 E. Venice Ave., #104
Venice Fl. 34292
The product submitted will be Logged in and assigned a control number.
The product is sent to the OEM for analysis.
The results of the tests are reported back to the ISC who in turn contacts the submitter.
If the product is genuine the transaction with the ISC is concluded.
If the product is determined to be counterfeit, the submitter, under program rules, is required to divulge the purchase information of the products submitted to the ISC. This information will be sent to the OEM for action.
As described above your identity as a participant in the program will remain confidential.
Note: The product submitted cannot be returned.
Digital Photo Submission
Same process as above except submit digital photos of the suspicious product to the following
The photos must be clear, sharp images and include all sides of the package. The serial number, security label and barcode must be legible. In some cases the OEM will require the physical product to make a determination. If so you will be contacted.
Written Allegation Submission
The ISC encourages customers, resellers and distributors to report instances of suspected IPR violations. The information you provide will be reviewed by the ISC promptly and forwarded to the appropriate OEM(s) for investigation. When reporting a suspected violation please provide as much of the following information as possible.
Name and Contact Information
Your identity will remain confidential unless you indicate you are willing to be contacted by the ISC or the OEM. Permission to contact you will assist in the investigation.
Brand and Products Involved
Name of brand and product involved and explanation of why this is an infringing product. Provide photo if possible.
Identity and address information of the alleged violator including website, email address and any other identifiers. Description of the crime or situation. Description of Internet involvement. Written allegations as well submissions described in #'s 2 and 3 above will be investigated at the discretion of the OEM. Often the information will be used in conjunction with that from other sources for a comprehensive approach. These submissions will be responded to at the discretion of the OEM.