PHYSICAL PRODUCT SUBMISSION
Please mail the product along with your contact information to:
Imaging Supplies Coalition
1435 E. Venice Ave., #104
Venice Fl. 34292
The product submitted will be Logged in and assigned a control number.
The product is sent to the OEM for analysis.
The results of the tests are reported back to the ISC who in turn contacts the submitter.
If the product is genuine the transaction with the ISC is concluded.
If the product is determined to be counterfeit, the submitter, under program rules, is required to divulge the purchase information of the products submitted to the ISC.
This information will be sent to the OEM for action.
As described above your identity as a participant in the program will remain confidential.
Note: The product submitted cannot be returned.
DIGITAL PHOTO SUBMISSION
Same process as above except submit digital photos of the suspicious product to the following:
The photos must be clear, sharp images and include all sides of the package. The serial number, security label and barcode must be legible. In some cases the OEM will require the physical product to make a determination. If so you will be contacted.
WRITTEN ALLEGATION SUBMISSION
The ISC encourages customers, resellers and distributors to report instances of suspected IPR violations. The information you provide will be reviewed by the ISC promptly and forwarded to the appropriate OEM(s) for investigation. When reporting a suspected violation please provide as much of the following information as possible.
Name and Contact Information
Your identity will remain confidential unless you indicate you are willing to be contacted by the ISC or the OEM. Permission to contact you will assist in the investigation.
Brand and Products Involved
Name of brand and product involved and explanation of why this is an infringing product. Provide photo if possible.
Identity and address information of the alleged violator including website, email address and any other identifiers.
Description of the crime or situation.
Description of Internet involvement.
These allegations will be investigated at the discretion of the OEM. Often the information will be used in conjunction with that from other sources for a comprehensive approach. The allegation will be responded to at the discretion of the OEM.